Refund Policy

Last updated: 07 October 2026

This Refund Policy explains when and how you can request a refund for a paid Esra Chatbot subscription. It should be read together with our Terms & Conditions.

In short: every plan starts with a free trial, so you can test Esra fully before paying. First-time subscribers are covered by a 7-day money-back guarantee. After that, payments for the current billing period are non-refundable, but you can cancel anytime to stop future charges.

1. Try before you pay

New accounts include a free trial with no charge and no card required to start. We encourage you to use the trial to confirm Esra fits your needs before you subscribe. You are only billed once you choose a paid plan.

2. 7-day money-back guarantee

If you are a first-time subscriber and are not satisfied, you may request a full refund of your first payment within 7 days of that payment. To qualify:

The request must be for your very first paid charge (not a renewal).
You must contact us within 7 days of the charge date.
The guarantee applies once per customer.

3. Renewals

Subscriptions renew automatically at the start of each billing period (monthly or yearly) using Stripe. Renewal payments are non-refundable. To avoid a renewal charge, cancel before your next renewal date — see “How to cancel” below.

4. Partial periods & unused time

We do not provide prorated or partial refunds for time left in a billing period after you cancel. When you cancel, your plan stays active until the end of the period you have already paid for, and it is not renewed after that.

5. Exceptions where we will refund

Duplicate or accidental charges — if you were billed twice for the same period, we will refund the duplicate.
Billing errors — if you were charged an incorrect amount due to our error.
Extended outage — if the Service is unavailable for a prolonged period due to a fault on our side, we may offer a refund or account credit.
Where required by law — nothing in this policy limits any refund rights you have under applicable consumer law.

6. What is not refundable

Renewal payments after the first billing period.
Charges older than 7 days for first-time subscribers (outside the guarantee window).
Fees charged by third parties (for example, your own payment provider’s fees).

7. How to cancel

You can cancel at any time from your account’s Billing page, or by emailing us. Cancelling stops future renewals; it does not automatically issue a refund for the current period.

8. How to request a refund

Email hello@esrachatbot.com from the address on your account with your account email and the date of the charge. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.

9. Chargebacks

If you have a billing concern, please contact us first — we are happy to help. Filing a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

10. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with a new “Last updated” date.

11. Contact

Questions about refunds? Email us at hello@esrachatbot.com.